Do you take insurance?

We are currently credentialed for acupuncture services through Excellus Blue Cross Blue Shield, MVP Healthcare, no fault, and worker’s compensation.  We have found that more and more insurance plans are covering all or part of people’s acupuncture treatments. If you are not covered by Excellus or MVP Healthcare, you may still have out of network coverage for acupuncture treatments, so we recommend calling your insurance provider to find out if acupuncture is covered.

If you do have out of network coverage, we can provide you with a “superbill” that contains all of the information that your insurance company needs to reimburse you for out of network service.

We are in network with most major insurance for our Physical Therapy services. If you’re unsure whether your plan will cover PT at Pivot, we will gladly find out for you!


Does acupuncture hurt?

The process of acupuncture is really very gentle. Patients often feel a slight sensation with the insertion, but do not typically describe the sensation as “painful”.  The needles that we use are hair-thin and flexible, bearing very little resemblance to the large hypodermic needles that we typically think of. Our patients generally find their treatments to bedeeply relaxing.


How does acupuncture work? Do you needle nerves and blood vessels?

We do not needle into nerves or blood vessels. These structures, along with the organs and muscles, are wrapped in connective tissue. By stimulating this connective tissue we are able to take pressure off of nerves, blood vessels, and other structures to create and restore balance in your body. The system of connective tissue in the body creates an extensive network of communication that permits the treatment of internal and external imbalances that lead to illness and pain.


What does acupuncture treat?

Many people are surprised at how many conditions can be treated with acupuncture and oriental medicine. Traditional Chinese medicine is a full system of medicine that is rooted in the observation of functional patterns in the body. This system of diagnoses allows us to diagnose and treat illness and injury that there aren’t many other answers for.

This is a small sampling of common conditions that we treat:

  • Acute and Chronic Pain
  • Asthma & Allergies
  • Autoimmune disease
  • Chronic Fatigue
  • Cold & Flu
  • Depression & Anxiety
  • Digestive Disorders
  • Facial Rejuvenation
  • General Wellness
  • Gynecological Disorders
  • Headache & Migraine
  • Heartburn
  • Injury &Trauma
  • Insomnia
  • Menopause Symptoms
  • Physical rehabilitation
  • Pre & Post-surgical
  • Skin Conditions
  • Smoking Cessation
  • Stress & Tension
  • Symptoms of Stroke
  • Weight Loss


What should I wear to my appointment?

It is best to wear comfortable, loose-fitting clothes to acupuncture appointments. Some patients will bring shorts and a tee shirt to change into for  their appointment. We want you to be comfortable, and we work around your clothing during the treatment. The best pants to wear are a pair that can be pulled up over the knees, since we often use acupuncture points on the arms and legs.


Does acupuncture have any religious affiliations?

No. Traditional Chinese medicine is a secular medical practice.


What kind of training does it take to become an acupuncturist?

The Masters of Science in Acupuncture and Oriental Medicine that has permitted us to become licensed acupuncturists is a four and a half academic year program. Finger Lakes School of Acupuncture and Oriental Medicine, the school from which we graduated, is academically rigorous and is considered one of the best in the country. We graduate with 3,100 patient contact hours, a number which is comparable to most doctorate programs.